Question 1

I can't log in to my account due to a 2FA issue.

Accepted Answer

We recommend trying again and contacting support if you’re still running into issues. So that our team can assist.

Question 2

I’m not receiving 2FA notifications via email.

Accepted Answer

If you’re not receiving 2FA notifications via email, please reach out to our support team and we’ll get to the bottom of it.

Question 3

My 2FA verification is not working.

Accepted Answer

If you’ve been running into issues setting up 2FA. Please reach out to our support team and we’ll walk you through a resolution.

Question 4

How to log a dispute?

Accepted Answer

1.  Once you have logged into the Remflow website – you will need to select disputes on the menu in order to log a dispute:

https://static.wixstatic.com/media/d22dfd_7107218e16fc46b1bf99a817ebf7459d~mv2.png

2.  Once you have clicked on Disputes – you will then need to click on add new dispute:

https://static.wixstatic.com/media/d22dfd_5e2bf68d33b142e9858702da6edd4f19~mv2.png

3. Once you have clicked on add new dispute – you will then need to select the type of dispute you would like to log:

https://static.wixstatic.com/media/d22dfd_7c413f0d90d148a6aa7cc41eac3d222e~mv2.png

4.  Once you have selected the type of dispute you would like to log. You will need to complete the requested information as shown below:

https://static.wixstatic.com/media/d22dfd_0307fa2133d9408b96aff23defa762a0~mv2.png

5. Once you have filed in the requested information, please click the submit button. The below will pop up on the right-hand side top corner to confirm that the dispute has been added successfully:

https://static.wixstatic.com/media/d22dfd_83dc1826f8b14478905c86e3b3de82d5~mv2.png

6. Once the dispute has been added successfully. Our team will then investigate and get back to you as soon as we can.

Question 5

I made payment to my trade partner but they are not responding. A dispute has been filled and I’m waiting.

Accepted Answer

Don’t worry! While you’re waiting, your funds are safe in escrow. It may take a day or two to get resolved but our team will be on it.

Question 6

I transferred funds to my Remflow wallet and is not reflecting on my balance.

Accepted Answer

Remflow itself only accept USDT crypto deposits at this time. If you wish to use any other payment method or currency, then you will need to open a trade request and exchange the currency via one of our traders.

If you have deposited USDT to the wallet address shown on your Remflow funds  page and it is not appearing in your balance, then please reach out to our support team and we’ll help you get it sorted.

You will need to provide your transaction ID in order to trace the transaction on the Blockchain

Question 7

I’m not able to verify my ID after several attempts.

Accepted Answer

Please make sure the photo of the document you’re uploading is clear and taken in a well lighted area. Your photo, name, and all other text must be legible.

As a reminder, we don’t accept ID documents that have already been uploaded on another account.

Question 8

How can I sign-up without an invitation link?

Accepted Answer

Sign-ups are open—no invitation needed!

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